Rolex Completion Procedures - Customer Delivery
1. Timepiece must be set and wound prior to release, no exceptions. This is applicable to all models.
2. Gloves must be worn while handling the timepiece. Sometimes it is difficult to set and wind the timepiece while wearing gloves. In this situation one glove may be removed during that process.
3. The following materials should be present during delivery to the client. Please consider the cleanliness and organization of the presentation.
White paper pouch which holds the 10-step guide booklet pictured on the right.
Multi page color booklet which describes the service process in detail. This booklet should be fitted mini the designated pouch picture on the left.
Service Warranty Card, which notes the model number, serial number, date of service completion. Each card is printed with our Plaque ServiceCenter identification number. The warranty service term is two years.
White paper document pouch which holds any paperwork or documents given to the client. This includes the sales receipt, warranty card etc. Please remember to check the applicable boxes.
The timepiece should be delivered in a Rolex Green Pouch as pictured.
A small white plastic placard should be attached to the green pouch. This placard provides a brief explanation of the setting and winding process.
Please utilize the tray to present a clean, professional and cohesive delivery experience.