Sizing
1. Please follow the sizing instructions presented in the Sizing section. lf you are having difficulty or are uncomfortable sizing a specific timepiece, please contact Art for assistance.
2. Service Associates should only size timepieces currently carried by the store. All sizing for brands that we do not carry must be taken in as a simple repair and forwarded to the Watch Shop.
3. Please note that a sizing fee may apply for timepieces not purchased at Hyde Park Jewelers (we can not charge for Rolex, Tudor, Cartier, Panerai, IWC, Jaeger Le Coultre. The sizing fee is $25.00.
Repair Entry Procedure
1. Please verify contact information (including phone number, email and address).
2. Please take an image of the front and back of the timepiece.
3. Please obtain an email address.
4. Please completely and accurately fill out the watch description and watch condition sections. lt is a good idea to inform customers about the information you are noting regarding the condition of their timepiece.
5. Please do not put more than one watch per repair bag.
6. Please cross out or delete any promise dates.
7. Please list the symptoms which have led the customer to bring their timepiece in for repair (running slow, running fast, condensation, etc.).
8. Please inform customers that simple repairs are completed within 14 business days. Exceptions can be made for special circumstances.
9. Estimates will be emailed/mailed within 7-10 business days.
Evaluation (performed in the Watch Shop)
1. We will evaluate each repair within a 7-10 business day period.
2. If the timepiece requires a simple repair, we will complete it within the initial 14 business day period.
3. If the timepiece requires a complicated repair, we will contact the customer via Quotient. This contact will be made within the initial 7-10 business day period.
4. If we are not able to reach the customer for an extended period of time (30 days) we will return the timepiece to the service department.
Approved/Denied
1. All repair processing is handled through Quotient.
2. Pre-approved repairs will be entered into Quotient and the associated records (web link) will be emailed to the client.
3. Relevant repair timelines are noted within the Quotient document.
4. If we are unable to reach the client over a period of 30 days, the timepiece will be returned unrepaired to the customer service department.